on 05-01-2023 17:27. Home Phone. 4. The Virgin Media Hub 3. Web Safe will help you block access to web sites known to be infected or to distribute Malware. It’s important you choose a passcode that’s different to the one you use to unlock your device. Browse Virgin Media Virgin Media Community. You’ll pay nothing for 3 months (with no payment details. Please Advise how to Turn Child Safe Off in Networking and WiFi Thursday; Connecting to google wifi in Networking and WiFi 24-04-2023; Re: Can't turn off parental controls in Networking and WiFi 21-04-2023Step 1. on 27-07-2022 14:17. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Virgin Media takes online safety seriously. Browse Virgin Media Virgin Media Community. Simply open the Google Play Store (formerly Android Market)There are different levels of filtering, and you can even pick individual web sites. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. in Security matters Saturday; Re: Can’t deactivate websafe and websites are being blocked in Security matters 2 weeks agoBrowse Virgin Media Hub 5 Change Wifi Password How To Change Your Virgin Media Hub 5 Wifi Password sell products, solutions, and more in your community area. Log in to your Virgin Media account. Go to 192. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. Security matters. Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and. Just sign into My Virgin Media and. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Toggle the button next to Child Safe option to turn it Off. In this conversation. Options. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. We will need to run some further checks from our side so I am going to pop you over a private message to take a few details. Childsafe off but still blocking sites. If you want to protect children, then click on the Child Safe filter. Solved: Hi, I can't seem to turn on Web Safe. sorry to hear you have been unable to turn off Websafe, so I can help I have sent you an invitation into a private chat, once received click on the envelope to accept. Sorted now, had to pinhole it. 168. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". If you want to turn it off again, you can do so whenever you like. When I go to the settings page and click to turn on, I get the message " Sorry the -. We recommend keeping Virus Safe on. Try computers with Cisco’s OpenDNS using 208. comThese categories will remain blocked until you turn Child Safe off. The easiest way to access websites blocked by your ISP is by connecting to a VPN. It may take up to 24 hours for the change to be activated on your modem. To turn off SafeSearch on Virgin Media, follow these simple steps: 1. net, pubg. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. The easiest way to access websites blocked by your ISP is by connecting to a VPN. Welcome to the community and thanks for taking the time to post your issue on the forums. Select each tab you want restricted to on. To access your Virgin Media Hub 5 use this web ip address on a computer that is connected to the Virgin Hub 5 wifi : 192. We are able to update this setting for you manually too, we just need to confirm a few account details. 67. Options. I just got a URL from the IT team for the VPN. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Depending when you joined us you may have Virus Safe or both Virus Safe and Child Safe turned on by default. Uncheck the ‘Enable Web Safe’ box. Wait a few minutes while your Hub reconnects to the internet, then turn on your computer or device. 220. 3. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. It'll help to. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Pornography; Violence; Crime; Hate; Drugs; Hacking;. on 02-09-2023 18:58. icon on the upper-left edge of your screen. 8. Also check the dns settings of your vpn while you're there. Volt benefits FAQs. Any website unsuitable for children is blocked by default. '> I have disabled the two options that I have as web-safe and child-safe, and using my own DNS in Laptop and also in router, but I still have issue connecting modem mode hub3 to either of my DDWRT or OpenWRT routers. Virgin Phone Switchover. virginmedia. Virgin Media Web Safe comes free with any Virgin Media broadband package and provides wifi-level protection for all devices connected to your router. Welcome to the community and thanks for taking the time to post your issue on the forums. com again and noticed a. These tools can be installed across all devices, including mobile phones, computers and consoles. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. When it comes to network security, one of the biggest challenges organisations face is the potential cost and complexity of managing everything in-house. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Switch on Child Safe. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 0 Kudos. Select your channel and press or to scroll back through the history of shows. 1. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Thanks for the quick reply. Can you try refreshing your network and clearing your cache and cookies. 18-04-2022 18:13 - edited 18-04-2022 18:14. To do this: Go to Settings > General > Profiles & Device Management, Choose the WiFi network profile to remove main Virgin Media WiFi profile, Select Remove Profile. Email address. If your websafe option is off, then the toggle will be greyed out. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. In order to check the settings, I will just need to take a few details via private message. If issue persist post back here and in the meantime consider manually. 220. Once logged in, select ‘My. 222. - 5429856. How do I turn Virgin Media restrictions off? Before you jump to using a VPN, it’s worth checking what block features are turned on and whether you can access your. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. . 168. IPCONFIG reports DNS servers as 194. Unless virgin is specifically blocking the IPs of your. 67. Changing DNS on your device is the best option VM have other DNS 194. Bypass Child Safe & Virus Safe. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Networking and WiFi. Report. Any help appreciated. on 13-06-2022 11:42. For more tips on how to keep your kids safe online, visit Internet Matters. Forum; Apps. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 168. My Virgin Media App. The directions that i am fixing to give you (step-by-step) are for the Mobicip App. Thanks . com 9. Virgin. I can access their US site but not their Europe site. Your original post says you wish to turn these on? They should be on via default, Do you mean turn them off? If so we can assist from here with this. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. 0. The child safe is switched on and even after restarting the router and switching off and switching on the router still I found the restricted adult porn web sites are accessible. The only person able to manage (and turn off) BT Parental Controls is the account holder, and they'll receive email notifications when changes are made to the settings - useful if someone else in the household tries to override them. If the AS Name does not contain Virgin Media then:. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Select the firewall and tick the following protocol. Account - Mobile. Options. Once logged in you will see 2. After that, click onManage services. This lets you manually addHi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes you made were not saved, please try again. Virgin Media Web Safe Step by step guide 8 You then have three options to customise. 123 and 194. A new secure password will be generated for you. SpeedQuickStart, set up and connections. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. Click on the Manage Web Safe button. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Click on Manage Web Safe. After that time, 18-rated content. 0 Kudos. Change or cancel your package. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Then try this link to see if that allows the page to load. Programmes rated 18, before 10pm. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Virus Safe3. Click on Web Safe 4. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Media takes online safety seriously. It works now. Any website unsuitable for children is blocked by default. For some customers the Web Safe adjustments are not functioning. Tap Settings. This recording is only available on your home network. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. 4 GHz and 5GHz bands. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. #3. Broadband. To get around this, you need to turn Web Safe off. No, you can keep using the same phone you’ve always used. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. You can connect via Wi-Fi or by using an Ethernet cable. Confirm the Wi-Fi Hotspot is turned off: To double-check that the Wi-Fi Hotspot is indeed turned off, you can try connecting to the network using another device. Firstly, turn off your device and disconnect from the network. The new "default on" plans mean that every customer's Sky Broadband connection will be set to restrict content at the "13" age range level until 9pm each day. 2. Virgin Media Help - Get help, tips and advice to make the most of your Virgin Media Products and Services. QuickStart, set up and connections. 1. Verified account Protected Tweets @; Suggested usersVirgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Hi , No problem at all! I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. 15-02-2023 21:11 - edited 15-02-2023 21:15. Adjust the settings according to the level of protection you want. It offers parents the ability to control what their children can do online, as well as parental controls. 5. Virgin Media Refuse to provide me with one, despite being on Gig1 Fibre in Networking and WiFi 26-08-2023; Top. If you want to turn it off again, you can do so whenever you like. Account - Cable. 8. 123. Sorry to hear of the issue with the web safe function on our connection. How to bypass Virgin safe search? Accessing Websites Blocked By Virgin Media The easiest way to access websites blocked by your ISP is by connecting to a VPN. Virgin Mobile. My Virgin Media App. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help further. 67. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Follow these steps to turn off Virgin Web Safe: Note: Even with these settings turned on, you can use a VPN to bypass. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. 1. How to turn on Child Safe. Stay safe online. Hi , Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings! You can read more about Parental Controls on our website. Simply sign into your Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Regards. Virgin Media: Web Safe. New to the forum. Expand the Email option. You can also easily manage your guest network settings on the Virgin Media. Go to My Apps. I just bought an htc desire c android phone. SpeedWhy is my virgin media WiFi saying weak security? If you have a Virgin Media Hub and are using iOS 14, you might have seen a message alerting you to “weak security” on your WiFi connection. 1; Login with your username and password, default will be shown on the Hub itself. 1 on your browser. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Has anyone figured out how to continue using kodi with child safe on Virgin UK switched on?. My Virgin Media. The Web Safe function was working properly for the full year that I was. Engage with our active forum today!. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. It's easy to turn on. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. 1. In order to keep a copy of the E-Mail, enable Keep a copy. try going to if Web Safe is on this site should be blocked. Virgin Media provides some great line speeds that are both affordable and easy to set up. Does Web Safe work on Virgin Media WiFi. Login to My Virgin Media | Virgin MediaTrying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. 100. If I turn on a VPN, everything is accessible. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. Options. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Turn on suggestions. 2 weeks ago. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. It seems impossible to turn it off. Parental controls are a set of tools designed to protect and keep children safe online. Go to the Plan and Device tab and click on Manage services. 0 not useful. 1; Login with your username and password, default will be shown on the Hub itself. SpeedYes I'm aware. If your Virgin Mobile is connected to your home broadband, you can browse protected. 1. Web Safe consists of Virus Safe and Child Safe. Account - Cable. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Discover the web for yourself. That can be turned off, or just don't use Virgin Media DNS. 1/help for specific device where Web Safe is not working. Thank you!Free returns Within 90 days. The first is categories. My Virgin Media. Select Parental Controls in Virgin Media Web Safe. Child Safe switched OFF but blocking sites. I signed in to "my account" but didn't see anything about websafe. com 194. Help with Volt. Proxies bypass filters on your internet by diverting the traffic to another server, masking your computer's address in the process. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. 222. Chatter and natter. Once you have completed step 3, your authenticator app will display a One-Time Passcode (OTP). If you changed the computer's network settings to use any Public DNS does that re-gain access. It may take up to 24 hours for the change to be activated on your modem. You can also call 0345 6000 789 on the mobile phone used to activate parental control to deactivate it. Browse the web from multiple devices with increased security protocols. com to make sure you receive the most up to date settings. Click: Settings. Learn how you can change Web Safe settings to turn Child Safe off. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. For fraudulent e-mails, forward to phishing@virginmedia. It’ll automatically detect and remove viruses, malware, ransomware and spyware. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. With this, your settings will switch to '18' automatically after a certain time. Virgin Media released their network level parental control option, Web Safe,. Phone. My Virgin Media App. I added it to the 'allowed websites' list, and it's working fine. Learn how you can change Web Safe settings to turn Child Safe off. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. . In the ‘Web Safe’ section, select ‘Change Settings’. Use Google translate but you won’t be able to search. Parental Controls and select the setting to “off” to disable parental controls. Learn how you can change Web Safe settings to turn. Virgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Not blocking adult content. com. In response to Graham_A. The Wi-Fi functionality is switched off and only an internet connection is provided through the ethernet connection into your router. Log in to My Virgin Media ; Go to My Apps; Select Parental Controls in Virgin Media Web Safe; Click on Manage Web Safe; Switch on Child Safe; Adjust the settings according to. Virgin Media. If you want to turn it off again, you can do so whenever you like. If you changed the computer's network settings to use any Public DNS does that re-gain access. These tools can be installed across all devices, including mobile phones, computers and consoles. 4. 220. . Regards. For more tips on how to keep your kids safe online, visit Internet Matters. in the display area. need user name and password of account to log in. Bypass Child Safe & Virus Safe. Learn how you can change Web Safe settings to turn Child Safe off. We would like to show you a description here but the site won’t allow us. 9. Just to set expectations the issues with Child Safe have persisted for over 12 months. 168. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 8. Click on My Apps then Web Safe. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Not able to access websafe_setting page (able to go to update_profile page). 222 and 208. Reply. 1, (if you have never done this before then it will be the default password on the sticker on the base of the hub), find the WiFI section and untick the boxes for both the 2. 1/. Move message to Spam folder (default) Flag a message as. Virgin Mobile. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Manage Your Account. Hi , Thanks for coming back to me. Use a proxy website like Anonymouse or something. Abdelmonem. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Stay safe online. Click on Mail in the side bar. This includes restricting children from accessing inappropriate or adult content. on 19-10-2022 07:04. Welcome to Virgin Media’s help and support page. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Hi i have the same issue when trying to turn it on - 5369741. Learn more. 2. I keep getting the following message and when I have checked back a couple of days later nothing has changed. " I've tried a few times on my brows. Click on Settings. Highlight the show you want. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. . 220Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. 67. Networking and WiFi. To get around this, you need to turn Web Safe off. Changing the computer's network settings to use any Public DNS should re-gain full access. 0. Virgin Media customers can get. Joining in. Hi timcollier1965 Thanks for posting and welcome back to the community. Thank you for the help. I have turned it off and on again. If Child Safe is turned off, the settings are saved until Child Safe is turned on again. The new fibre phone line is designed to work with the same phones as the old copper line. In response to lotharmat. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Settings. com. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Have you ever been able to access your online account?Thanks for getting back to me Does the screen remain blank? Do you see any timeout, or unresponsive errors appear on the screen at all? Does the same thing happen when you use another browser or device?If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you made. This should prevent the threat from spreading any further. That's why they should install a VPN on whatever device they use thereby bypassing any filtering or blocking protocols that web safe tries to implement. Although Virgin Media WiFi includes content protection, to make. A PIN will always be needed to watch certain programmes with an age rating, whether they are live or recorded. Select Parental Controls in Virgin Media Web Safe. Sign in or register for My Virgin Media, click on 'Account Settings' > 'Online security' > toggle 'Child Safe' off (so it's grey instead of purple). Below is the screenshot for reference and. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. A managed firewall solution dramatically reduces the size of that problem, easing the pressure on already stretched IT departments while. Step 2. Virgin Media Community; Stay safe online; Security matters; Cannot turn off web safe since yesterday; Options. Click the Settings icon on the right side of the menu bar. So there is a list of the following possibilities: 1) Blocked IP . You can switch Web Safe on or off whenever you want, but it comes automatically switched on when you purchase your package. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg.